IT Technician Apprentice
There is an exciting opportunity for you to train as an IT support technician through an apprenticeship program with us. It is the perfect way to gain both a qualification and experience in your field. There will be times where you will simply be observing and taking notes. Whilst other days will include more hands-on tasks.
Role
As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.
Duties may include:
- Responding to IT support requests via phone, email, or ticketing system
- Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices
- Installing, updating, and maintaining software and operating systems
- Troubleshooting common IT issues and escalating where necessary
- Assisting with network and systems maintenance, backups, and security protocols
- Maintaining documentation and asset registers
- Supporting users with Microsoft Office, Windows, and other business-critical applications
- Providing guidance on IT best practices and basic cybersecurity awareness
Minimum Requirements:
- Full UK driving licence with access to your own vehicle
- Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
- Some basic IT knowledge or experience (e.g. through school, college, or personal interest)
Desired Skills and Qualities:
- Strong interest in IT, systems, and technology
- Good problem-solving and analytical skills
- Excellent communication and interpersonal skills both in person and via phone
- Willingness to learn and take initiative
- Ability to work independently and as part of a team
- Organised and reliable, with good attention to detail
- Can-do attitude with willingness to learn
- Attention to detail - recording work completed, steps involved, fixes used
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Bi-weekly live training sessions delivered remotely by your ICT Tutor
- We are looking to offer full-time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, between 9.00am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th March 2026
- Start Date
- Wednesday, 25th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
ABM COMPUTER SOLUTIONS LTD
ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.