Job Vacancy

IT Support Apprentice

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The IT Apprentice will provide first-line technical support, assist in maintaining IT systems and infrastructure, and participate in implementing new technologies. This role offers exposure to a wide range of IT activities, from troubleshooting hardware and software issues to supporting network and security operations.

Role

  • Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk.
  • Set up, configure, and maintain computers, mobile devices, printers, and other hardware.
  • Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops.
  • Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling.
  • Support the IT team in managing data and IT security measures, including antivirus and patch management.
  • Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management.
  • Arrange deliveries and collections of IT equipment to and from remote working staff.
  • Participate in training sessions and workshops as part of the apprenticeship programme.
  • Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations.
  • Deliver excellent customer service, responding promptly and professionally to all IT queries.

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Days and shifts to be confirmed.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Wednesday, 8th October 2025
Start Date
Wednesday, 15th October 2025

Desired Skills

  • Communication skills
  • IT skills
  • Organisation skills

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

JAMES HAMBRO & PARTNERS LLP
JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond.
Company
JAMES HAMBRO & PARTNERS LLP
Location
45 PALL MALL, LONDON, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£20,000 a year
Posted
Apply Now
Apply Now
Company
JAMES HAMBRO & PARTNERS LLP
Location
45 PALL MALL, LONDON, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£20,000 a year
Posted