Junior entry level 1st Line IT Service Desk Analyst Location: North-East EssexAre you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.They are looking for someone who is reliable, has a great attitude and a passion for IT.They are also looking for someone who has good communication and problem-solving skills.They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.Responsibilities
1st line IT support
Investigating & troubleshooting IT problems
Logging calls within the ticketing software
Recording solutions within the system
Maximising the effectiveness of the system
Escalating tickets when necessary
Meeting targets & deadlines
Providing desktop support
What they want to see from you:
Desire to learn
Interest in IT
Team player
Confidence to answer phone calls and deal with tickets on the system
Please apply or contact Altered Resourcing for more info.
