Service Desk Analyst

Adecco are pleased to be recruiting for a Service Desk Analyst to work within the Thames Valley Police Force

Contract Type: Temporary
Location: Kidlington
Daily Rate: £150.00 per day Umbrella
Working Pattern: Full Time, Monday to Friday 37 hours per week
End Date: at least August 2026
Driving Required: Yes

**Please note that this role will be subject to Police Vetting, you need to have resided within the UK for minimum of 5 years to be considered for this role**

Join Our Team and Make a Difference!

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and have a knack for delivering outstanding customer service? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Service Desk Analyst to provide essential support to end users within the public services sector.

What You'll Be Doing:
As a Service Desk Analyst, you will be the first point of contact for users reporting incidents and technical issues. Your responsibilities will include:

Providing Support: Assist users by diagnosing and resolving incidents in line with service level agreements.
Collaborating: Work closely with other ICT teams to ensure timely incident resolution.
Communicating Effectively: Keep users updated on incident status and manage service requests with clarity.
Ensuring Quality: Take ownership of the incident and service request life cycles to meet customer satisfaction ratings.
Acting as a Recovery Manager: For high-priority incidents, maintain communication with stakeholders to ensure business continuity.

What We're Looking For:
To excel in this role, you should possess:

• A good standard of education with ITIL v2 or v3 knowledge (essential).
• Experience in a service desk or technical environment (essential).
• Strong communication skills and a customer-focused mindset (essential).
• Problem-solving abilities and a logical approach to troubleshooting (essential).
• Flexibility, adaptability, and the ability to work independently.

Why Join Us?
This is not just a job; it's a chance to make an impact! Alongside a competitive daily rate, you can look forward to:

Hybrid Working: Enjoy the flexibility of a hybrid work environment.
Professional Development: Opportunities for continued professional growth and skill enhancement.
Supportive Team: Work within a collaborative and friendly team that values your contributions.

Ready to Take the Next Step?
If you're excited about this opportunity and meet the qualifications, we would love to hear from you! Apply now to join our client's dynamic team and play a pivotal role in supporting public services. Your expertise can make a real difference!

Don't miss out on this chance to shine!
We can't wait to see how you can contribute to our mission. Apply today!

Note: Only candidates with the required skills and experience will be contacted for this role.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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