IT Support Analyst - Chelmsford

IT Support Analyst - Chelmsford

IT Support Analyst with strong experience in a 1st / 2nd line IT helpdesk or support role is required by a leading company in Chelmsford.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

Also, there is scope to learn a lot of new technologies, as you will join a small team and be exposed to a lot of 2nd line projects. They are a really nice company, have won lots of awards for employee engagement, and this is a great opportunity for somebody to advance their career.

Experience required:

• 18+ months of experience in a similar IT support role, working on 1st & 2nd line IT support
• Microsoft 365 experience
• Experience with MDM (e.g. Intune, Autopilot)
• Experience supporting MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Any networking or VOIP experience would be a bonus
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

Job Role Responsibilities:

• IT Helpdesk & Desktop Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide Microsoft Office 365 support
• Escalate and manage more complex support tickets
• Working on VOIP and Networking issues
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

This role is full-time onsite in Chelmsford. You must live within a reasonable commuting distance of Chelmsford and be willing to go into the office 5 days a week.

My client is looking to pay a starting salary of £28,000 - £30,000 DOE + benefits. To apply, press apply now or send your CV to matthew . leach @ circlerecruitment . com

Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd line / M365 / Desktop support / Chelmsford

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