Client Membership and Events Manager

Client Membership and Events Manager

Client Membership and Events Manager for busy tech consultancy - £55 – 60K plus benefits

This is fantastic opportunity to join a growing tech company, as part of a newly-developed team focused on their customer network; nurturing relationships across current and past clients across all industries (including retail, ecommerce, AI and public sector).

This is a key role which will involve client contact at a senior level, both B2B with technology leaders and also internally as the company’s Founders and CEO are invested in this project and its potential for success.

With a commercial focus your work will centre upon ensuring that client network members feel added value from this community which should feed into positive engagement, loyalty and repeat business.

You will work across these key areas:

• Member Relationship Management – including understanding what client interests are and fostering rapport to build engagement.
• Event Design and Delivery – planning and delivering regional UK events including operations and logistics. These could include workshops, roundtables, socials and networking.
• Member Recruitment – by identifying members from current and past clients and introducing them to the network and its benefits.

Your experience:

• 5+ years’ experience in customer success / membership / community management / alumni or client relationship management in a B2B environment.
• Corporate events background – design and facilitation for senior business audiences.
• Demonstrative skills in relationship management; fostering trust and rapport.
• Strong communication skills at CEO and equivalent level.
• Marketing and or tech experience and interest.

Working closely with two colleagues including their Marketing Manager - longer term this project could be rolled out internationally so additional scope for the right candidate. A very strategic team who are hands-on, practical and thrive in an entrepreneurial HQ environment. You will be joining a successful, well-regarded and growing business who look after both their clients and employees very well.

This is a full-time role, hybrid working with 2-3 days per week in a newly refurbished office London (Farringdon) with space for both team and client events.

£55 – 60,000 plus very good benefits including enhanced pension, training, private medical and discretionary bonus. Will include after hours events (c. 9pm finish / c. once a month / in London).