Customer Success Manager
The Job:
Job Title: Customer Success Manager
Industry: Enterprise SaaS (Retail)
Working Set-Up: Hybrid with visits to either London or Manchester offices ( Your first few weeks will require office visits 2 days p/w - Set-up flexible beyond this point)
Salary - £50,000-£65,000 p/a + discretionary 10% bonus (DoE)
Interview process: 3 stages (virtual)
The Role:
Leo Technology have partnered with a long standing client to help them make a critical hire for their customer success team!
This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a talented CSM to join them and work proactively with their accounts to ensure maximum value is generated whilst also focusing on building long-term relationships.
As the Customer Success Manager you'll prioritise the needs and satisfaction of their customers. You'll work closely with a mixture of SME and Enterprise customers to ensure they're deriving value from the platform and understand the best practices relevant to their industries.
You will collaborate with the Account Management team to identify opportunities to up-sell and cross-sell products and services to clients. You will also work closely with the Product teams to provide detailed client feedback to support the improvement and growth of the platform.
This is an incredibly exciting opportunity for an experienced CSM who is looking to take their career to the next level with a global (and growing) business!
The Person:
- Proven experience as a Customer Success Manager
- Experience working as a CSM for a SaaS product (ideally enterprise level)
- A desire to solve customer problems and create customer happiness
- Presenting and communication skills, in person and on video calls
- Experience in a customer facing role
- Retail knowledge is desirable, but not essential
Interview Process:
- 1st stage: Call with the hiring manager
- 2nd stage: Panel interview
- 3rd stage: HR culture chat
Important Notice:
We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.
Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.
Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website.