1st Line IT Technician

1st Line IT Support Technician - MSP

Location: Bracknell (Hybrid - 2 days in office)

Salary: £26K-£29K DOE

A growing and dynamic MSP supporting over 60 clients is looking for a 1st Line IT Support Technician to join their expanding team. This is a great opportunity for someone early in their IT career who wants to develop their technical skills in a fast-paced, supportive environment.

You'll be the first point of contact for client issues, logging and resolving tickets, and escalating more complex problems to senior engineers.

• Provide 1st line support via phone, email, and ticketing system
• Resolve issues across Microsoft 365 (Outlook, Teams, SharePoint)
• Troubleshoot desktops, laptops, printers, and peripherals
• Perform basic network troubleshooting (WiFi, connectivity)
• Manage user onboarding/offboarding and permissions
• Support VoIP, CloudAlly backups, and simple data restores
• Maintain documentation in IT Glue and follow SOPs

• Experience in a 1st Line / Service Desk role (MSP ideal)
• Strong troubleshooting skills across hardware/software
• Good communication and customer-service skills
• Ability to work in a ticket-driven environment

• £26K-£29K DOE
• Hybrid working (2 days in office)
• 22 days annual leave + Bank Holidays + Birthday off
• Pension, healthcare top-up, death-in-service cover
• Clear progression path to 2nd Line

Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com to find out more.

Keywords: IT Support, 1st Line, MSP, Microsoft 365, Windows, Bracknell, Berkshire, Service Desk, Helpdesk, IT Technician, IT Engineer, Reading, Wokingham, Surrey, High Wycombe,

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