1st Line IT Support Engineer

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London.

Responsibilities

• Answering calls and responding to tickets from customers.

• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.

• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.

• Provide on-site technical support at clients’ premises where necessary.

• Adhere to defined KPIs and meet the expected SLAs.

• Consistently contribute to and update documentation.

• On-board and off-board users.

• Monitor backups daily and report on any issues that arise.

Key Skills & Experience

• Minimum 1 years’ experience in a Helpdesk IT support environment

• Experience with support of Windows Desktop OS

• Good working knowledge of PC, laptop and printer hardware

• Good working knowledge of the full MS Office suite

• Basic knowledge of IT networking and cabling

• Excellent telephone manner with good interpersonal and communication skills

• Demonstrable problem-solving skills with a logical train of thought

Benefits

• 28 days holiday (including Bank Holidays)

• Paid study leave

• Hybrid working (office-based/remote)

• Performance-related bonus scheme (paid twice yearly)

• Excellent training and financial support for industry certifications

• Travel pay plus company Oyster card for work-related travel

• Eye test and glasses vouchers

• Company social events

• Comprehensive onsite training and induction

• Smart casual dress code

Any experience with the following would be beneficial (although non-essential):

• Previous experience in an MSP environment

• Support for VoIP systems

• Office 365 administration

• Support for Mac OSX

• Certifications from Microsoft, CCNA or other relevant IT certifications

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.