Service Desk Technician

Service Desk Technician

Peterborough, Shrewsbury Avenue

£28,489 - £29,988 per annum

Full Time – 37 hours per week / Office-based in Peterborough

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you!

As a Services Desk Technician at CKH you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems.

We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role.

You’ll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required.

Here are some key responsibilities of the role:

• Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers.
• Helpdesk – Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs
• Troubleshooting – Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected.
• Deployment – Set up of standard laptop/tablet devices and mobile phones including email and business applications.
• Inventory – Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand.
• Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service.

To learn more about the role, please review the below job description and person specification for more information.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.