Head of Omnichannel Technology

Head of Omnichannel Technology

Global Retail Brand | London (Hybrid)

£100k

No sponsorship – UK Right to Work required

Must have an Omnichannel Retail background

A well-known retail brand is hiring a Head of Omnichannel Technology to bring together the key systems that run its online and in-store customer experience.

This is not a strategy-heavy or director-level role - it's a steady, hands-on leadership position focused on making sure the business's website, stores, ERP, and operations work smoothly together.

The tech team is already in place- You won't be doing everything yourself — your job is to join the dots, provide structure, and keep delivery moving without friction.

The environment is traditional, collaborative, and people-first - ready to transform!

What You'll Be Responsible For

• Overseeing omnichannel operations across website, stores, and customer service.
• Working closely with specialists in ERP, POS, and OMS.
• Ensuring these systems connect properly (stock, orders, fulfilment, returns, payments).
• Coordinating priorities across digital, merchandising, retail operations, and supply chain.
• Managing budgets, vendors, licences, and ensuring responsible spend across the tech estate.
• Providing steady leadership to the existing team, improving communication and delivery flow.
• Helping the business make practical, sensible decisions — not overcomplicating things.
• Supporting small improvements to stability, integrations, reporting, and customer experience.
• Acting as the "glue" between teams

You Will Succeed If You Have

• Omnichannel retail experience (eCommerce + stores OR contact centre).
• Exposure to ERP.
• Experience with POS, OMS, fulfilment flows, and stock movement.
• Recent hands-on experience ("the doing") and now ready to step up into Head of.
• Strong communication skills and the ability to keep teams aligned in a traditional environment.
• The confidence to say, "Let's pause and think,"

Why This Is a Great Step-Up Role

• A rare chance to lead omnichannel tech without needing a director-level background.
• You'll shape how online + stores work together in a respected retail brand.
• You'll inherit capable specialists, so you're leading, not firefighting alone.
• A stable business with long-term plans and real traction.
• Ideal for someone who's been doing omnichannel delivery for 3–6 years and is ready to lead.

Please apply!