End User Compute (EUC) and End User Device Subject Matter Expert (SME)

The role requires DV.

*You must have resided in the UK for the past 10years to meet current security clearance requirements*

Are you a single British passport holder (i.e., no dual nationality or any type of overseas card held directly or via parents)

The Roles Primary Responsibilities:

• Serve as the primary SME for all End User Compute and Device initiatives, including Windows/Mac laptops, desktops, virtual desktops (VDI), mobile devices, and collaboration tools.
• Design and maintain modern device management solutions (e.g., Microsoft Intune, SCCM).
• Lead the technical lifecycle for EUC services—evaluation, planning, deployment, testing, support, and retirement.
• Develop and maintain policies and standards for device security, patching, compliance, and usage.
• Collaborate with cross-functional teams including Security, Network, Service Desk, and Procurement to ensure cohesive EUC strategies.
• Evaluate new technologies and make recommendations to enhance user experience, security, and cost-efficiency
• Lead or support EUC-related projects, including OS migrations, hardware refreshes, and application rollouts.
• Monitor and report on EUC service performance, incidents, and user satisfaction metrics.
• Ensure compliance with organizational policies, regulatory requirements, and industry best practices.

Desirable Skills:

• Proven experience (5+ years) in an End User Compute or Device Management role, preferably in a large or complex IT environment.
• Deep technical knowledge of EUC infrastructure including:
• Windows 10/11, macOS, Android, iOS
• Microsoft Endpoint Manager (Intune/SCCM), JAMF, Group Policy
• Active Directory, Azure AD, and Conditional Access
• VDI technologies (Citrix, VMware Horizon, or Microsoft AVD)
• Strong understanding of endpoint security, encryption, antivirus, and compliance solutions.
• Familiarity with collaboration tools like Microsoft 365, Teams, and SharePoint.
• Excellent communication and documentation skills.
• Strong analytical, troubleshooting, and problem-solving capabilities.

About you:

• UK national
• Happy to go through Security Clearance or already security cleared to SC and willing to go up to DV level clearance if not already.
• Confident in delivering high level technical representation of issues; including conference calls and handling of technical resolution.
• Experience collaborating with 3rd party vendors and customers.
• Passionate about technology.
• Natural problem solver.
• Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements.

Opportunity Type:

Permanent Vacancy

Salary Description:

Dependent on skills and experience

Location:

Erskine or Newcastle

Countries:

United Kingdom

Application Website:

Start Date Details :

Immediate

Other Benefits

-Generous Family Friendly Flexible benefits package

-Health and Dental Insurance

-Company pension with employer contributions of up to 6%

-Ability to buy and sell annual leave

-Cycle to work scheme

-Affiliated discount scheme