ICT Support Technician Apprentice
Join our team as an ICT Support Technician Apprentice and gain a nationally recognised Level 3 qualification while building real world technical skills. This role focuses on hands on IT support, networking, and cybersecurity giving you a solid foundation for a career in technology.
Role
Technical Support (Primary Focus):
- Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
- Install, configure, and maintain hardware and software across Windows/macOS environments
- Document solutions and maintain the knowledge base
- Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
- Assist with wired and wireless network device configuration
- Support network troubleshooting and maintenance activities
- Monitor system performance and security alerts
- Participate in backup and disaster recovery procedures
Projects & Development:
- Complete a work-based project addressing a specific technical problem or service improvement
- Build a professional portfolio demonstrating your knowledge, skills, and behaviours
- Contribute to IT process improvements and documentation
Additional Responsibilities:
- Support digital marketing activities (social media scheduling, website updates) as business needs allow
- Assist with general office administration tasks
Training
Information Communications Technician Level 3.
- One to one coaching sessions every 4-weeks
- Group webinars and collaborative learning
- Flexible remote learning around your work schedule
- Mock EPA assessments to ensure readiness
- Support from dedicated training assessor
You will develop the following skills:
- Network fundamentals and IP addressing
- Hardware/software installation and configuration
- Cybersecurity principles and secure network maintenance
- Cloud services, backups, and virtualisation
- Ticketing systems and troubleshooting methodologies
- Mobile and remote management
- Customer service and stakeholder management
- Professional presentation skills
Following completion, there is opportunity for the following career progression:
- Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
- Foundation for further certifications (CompTIA, Microsoft, Cisco)
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st January 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Enthusiasm to learn
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
EIPSYS LIMITED
Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support. Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department. We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.