2nd Line Support, EUC, Network, Desktop

2nd Line Support Engineer - EUC, Microsoft & Networking

Location: LONDON 3 or 4 days on site due to nature of role

Type: Full-Time Permanent

Industry: IT

£30-40k + Benefits

Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe.

About Us

We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software

Your Role

As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues.

Key Responsibilities:

• Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN).
• Troubleshoot and resolve incidents related to including integrations with hardware and cloud services.
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
• Maintain documentation and contribute to knowledge base articles to support continuous improvement.
• Support onboarding and configuration of new customer environments.
• Ensure compliance with ITIL processes and SLAs.

What We're Looking For:

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
• Experience with EUC tools and remote support platforms.
• Excellent problem-solving skills and customer service mindset.