IT Technician Apprentice

We are seeking a motivated and enthusiastic individual to join our IT team as an IT Technician Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic school environment while working towards recognised qualifications and certifications. You will be supported by experienced professionals and given the opportunity to develop your technical skills across a wide range of systems and platforms.

Key Responsibilities

• Provide support for Windows PCs and servers, Apple Macs, and iPads.
• Be the first point of contact for Pupils and Staff with IT issues, with support from the IT Manager, and respond to these incoming requests in a timely manner.
• Escalate issues to the IT Manager where appropriate.
• Support basic networking tasks, including troubleshooting, Wi-Fi surveys, cable runs, and cable patching.
• Help maintain and update the asset database, including tagging new equipment.
• Assist in creating and maintaining documentation of school systems.
• Follow established IT processes and contribute to their improvement.
• Support user account creation and removal.
• Support system security by helping with updates and patching.
• Maintain and support classroom technology, with particular attention to the school’s Promethean board deployment.
• Organise and maintain the IT storeroom, ensuring stock levels are monitored.
• Work alongside third-party vendors and service providers.
• Assist with the monitoring of pupil web activity and report findings to the Head of ICT.
• Contribute to data entry tasks and general administrative support.
• Assist in the secure disposal of retired equipment and maintain accurate records.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Hardware and software
• Motivated
• Positive attitude
• Passion for ICT

• English GCSE, grade C/4 + (Essential)
• Maths GCSE, grade C/4 + (Essential)