IT Support Apprentice

We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification.

• To learn and provide IT helpdesk support across multiple sites, under the guidance of the IT support team.
• To assist with daily network and system tasks, maintenance and user support whilst developing your skills and working towards your Level 3 IT Apprenticeship qualification.

Responsibilities:

• To assist in installation, maintenance, and upgrades of all IT related equipment across the business.
• To provide general support and excellent service to all users and to deal with support queries effectively and in good time to reduce staff downtime.
• To help maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system.
• To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication.
• Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule.
• Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business. 
• Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
• Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols.
• Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the ‘HUB’.
• To actively participate in your apprenticeship training, coursework and assessments whilst applying this learning to the workplace.
• Notify your Line Manager of any procedures or work arrangements that you do not understand or feel competent to undertake.
• Co-operate with the Company at all times to ensure that the work is undertaken both effectively and safely.
• Use safety equipment or clothing provided in a proper manner and for the purpose intended.
• Work in accordance with any Health and Safety instruction or training that has been given. 
• Any other reasonable duties to meet the needs of the business.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

• English GCSE, grade A*-C/ 9-4 (Essential)
• Maths GCSE, grade A*-C/ 9-4 (Essential)