Job Vacancy

IT Helpdesk Support Apprentice

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This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification.

Role

  • Respond to customer support requests in line with SLAs
  • Answer phones using standard procedures and provide first-line technical support
  • Perform daily backup checks and escalate issues where necessary
  • Configure and install IT hardware (PCs, laptops, printers, routers, etc.)
  • Keep customers informed on progress through the ticketing system
  • Work to resolve tickets promptly or escalate to 2nd line support when required
  • Document installations and support procedures accurately
  • Support internal hardware logistics (e.g., moving kit to work area)
  • Collaborate with team members across Flex
  • Attend client sites with team members when needed

Training

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

There is potential for full-time employment at the end of the programme, with scope to specialise in advanced IT roles, including 2nd line support or field engineering.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
8.30am - 5.00pm Monday - Friday.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Friday, 5th September 2025
Start Date
Friday, 12th September 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Non judgemental

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

Flex IT
Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team.
Company
Flex IT
Location
1 BRASSEY ROAD, SHREWSBURY, England
Employment Type
Advanced Apprenticeship
Salary
£15,704 a year
Posted
Apply Now
Apply Now
Company
Flex IT
Location
1 BRASSEY ROAD, SHREWSBURY, England
Employment Type
Advanced Apprenticeship
Salary
£15,704 a year
Posted