First Line IT Support

1st Line Service Desk Analyst - Temp (3 months initially) Central Reading | Office-based | No parking

Join a FTSE 250 company as a 1st Line Service Desk Analyst in this 3-month temp role, with potential to go permanent.

You'll be the first point of contact for IT issues, supporting users across Windows 11, Office 365, Active Directory, Azure, printers, and basic networking, logging and resolving tickets via ServiceNow.

What you'll do:

• Take IT support calls, emails, and chats

• Log, troubleshoot, and resolve 1st Line issues

• Escalate complex problems to 2nd/3rd Line teams

• Work to clear KPIs in a fast-paced service desk

Hours: Monday-Friday, rotating shifts between 7am-7pm (no weekends)

What we're looking for:

• Confident communicator with a customer-first attitude

• Calm problem-solver with strong IT aptitude

• Ideally 12+ months Service Desk / 1st Line experience (or clear hands-on IT exposure)

A great short-term opportunity to gain experience in a large, structured IT environment with modern systems.