Security Service Engineer (CCTV, Electrical)

Security Service Engineer

London

We're looking for an experienced Service Engineer to support and maintain critical smart building and electronic security systems across our client portfolio.

This is a field-based, hands-on role focused on keeping systems running reliably through a mix of reactive support and scheduled maintenance.

What you'll be doing:

• Responding to service calls and planned maintenance tasks across multiple client sites
• Fault-finding, repairing, and maintaining CCTV, access control, and IP-based networked systems
• Supporting smart building and integrated technology environments, including BMS-connected systems
• Working directly with client site teams, IT departments, and security personnel
• Coordinating with manufacturers, suppliers, and third-party support for technical resolution and parts
• Using remote diagnostics tools and portals to identify and resolve issues efficiently
• Producing clear service reports and maintaining accurate maintenance records
• Supporting SLA delivery and contributing to a high standard of customer service
• Taking part in an on-call rota when required

What we're looking for:

Essential

• Experience servicing electronic security systems and IP/network infrastructure
• Strong fault diagnosis and troubleshooting skills
• Familiarity with CCTV, access control, and network-based technologies
• Experience working in smart buildings or integrated systems environments
• Confident interpreting technical drawings and documentation
• Excellent communication skills and a customer-focused mindset
• Ability to work independently across multiple sites
• Full UK driving license

Qualifications

• Industry certifications such as NSI or SSAIB, and/or networking qualifications (e.g. Network+, CCNA)

Desirable

• Knowledge of ITIL or service management best practices

Why

We invest heavily in our people, offering continuous learning, autonomy, and a collaborative culture where technical excellence and trust are central to how we work.

£38,000 - £45,000 yearly