Managed Print Support Engineer

Salary: Up to £50,000 per annum

Hybrid Working | Flexible Hours

Would you like to kick-start or further develop your career in a supportive, collaborative, and forward-thinking environment?

We’re looking for a Managed Print Support Engineer to join a fast-paced and customer-focused Service Desk team. This is an exciting opportunity to work within a collaborative support function that prides itself on delivering excellent customer service and technical expertise.

You’ll play a key role in supporting managed print environments, owning incidents from investigation through to resolution, and working closely with internal teams and third-party vendors.

As a Managed Print Support Engineer, your responsibilities will include:

• Troubleshooting managed print support tickets assigned by the Service Desk
• Investigating incidents and escalating to internal teams or third-party vendors where required
• Working closely with hardware and software partners to resolve faults efficiently
• Providing clear and timely updates to customers, vendors, and third parties through to resolution
• Meeting Service Desk KPIs and support performance targets
• Maintaining strong incident ownership throughout the full lifecycle to ensure customer satisfaction

We’d love to hear from you if you have:

• Experience working on a Service Desk and/or supporting a managed print environment
• General IT knowledge, particularly around printing products and solutions
• Strong customer service and communication skills
• The ability to prioritise workload and perform effectively in a high-pressure environment

We understand that everyone works best differently. This role offers flexible working options, including:

• Hybrid working – typically 2–3 days in the office and 2–3 days from home
• Flexible working hours – adjust your start and finish times
• Flexibility for school pick-ups and drop-offs

Wherever you work from, you’ll be supported by a team that values individuality, encourages different perspectives, and promotes an inclusive and collaborative culture. You’ll have the autonomy and support needed to realise your full potential.

We are committed to creating an inclusive recruitment process and can provide adjustments or support for candidates with disabilities or neurodiversity. All information shared will be treated confidentially.

We welcome the use of AI tools during the application process; however, we encourage candidates to be as authentic as possible and showcase their true selves.