IT Support Engineer Apprentice
We know that people and progress are key, so we’re looking for someone who loves learning, and helping others succeed to join our innovative team If you’re a smart, driven, problem-solver, with a passion for technology, a hunger for continuous learning, you could be exactly who we’re looking for.
Role
This is a broad role requiring a technical and analytical mind, for working with complex services. The role also requires excellent communication skills, for liaising with clients to clearly deliver technical information in easy to understand, plain English.
- Become an SME in the Microsoft 365 and Office Suite
- Provide first line analysis of all IT issues and ensure that SLAs are met
- Answering the telephone, responding to emails and updating requests
- Keep customers informed of the status and progress of tasks and update tickets
- Ensure the customer is satisfied with the resolution by placing a confirmation call
- Assisting with Windows and MAC hardware installations and configurations
- Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution
- Performing administrative tasks such as user account creation
- Attend team and customer incident meetings and conference calls
- Complete other service-related tasks as required by your manager
- Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time
- Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides
Training
- This is a Level 3 Information Communication Technician
- Apprenticeship (Support Technician Pathway)
- Classroom sessions are bi-monthly
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
- Potential for full-time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ISALES ACADEMY LIMITED
- Working Week
- WFH two days a week (one day per week initially) - 35 hours a week (either 8.00am - 4.00pm or 9.00am - 5.00pm with 1 hour for lunch). Learning opportunities (professional certification, developmental pathways)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Monday, 15th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
- IT GCSE, grade 4 (Desired)
About the Employer
INSTANT ON IT LTD
Founded in 2004, we are eloquent IT geeks which means we really know our stuff, and we are used to working with all levels of technical understanding. Our combination of technical expertise and our obsession with service excellence sets us apart. The company has grown consistently, creating new openings in our energetic team of talented people. We develop opportunities for all our driven individuals who are obsessed with upskilling and passionate about technology, so they can thrive and make a difference in a fast-paced environment.
- Company
- INSTANT ON IT LTD
- Location
- SUITE 29. 7TH FLOOR, 63- 66 HATTON GARDEN, LONDON, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £22,000 a year
- Posted
- Company
- INSTANT ON IT LTD
- Location
- SUITE 29. 7TH FLOOR, 63- 66 HATTON GARDEN, LONDON, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £22,000 a year
- Posted