ICT Technician Apprentice - Basingstoke

Our client, are a leading managed services provider in the IT and Telecoms based in Basingstoke. They work with a significant range of private sector businesses across the London & Southeast of England. Their mission is to minimise digital risks, protect business reputation, and ensure seamless operations.

You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

• Use of remote tools to assist customers in troubleshooting problems
• Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
• Ensure clear, professional communication between the team and customer
• Create and maintain self-help documents
• Acting as first response to all incoming support tickets
• Make sure that Client Documentation is well maintained
• Onsite visits to our clients offices to help them with IT

Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.

Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients.
Other duties as assigned from time to time.

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Patience