IT SUPPORT TECHNICIAN APPRENTICE

The IT Technician role reports to the IT Service desk Officer, this is a vital part of IT Service as it provides Desktop and 1st Line support around the campus, this is the initial response to a majority of service requests from users.

Provide IT support to teachers and administration staff in classrooms or offices, responding to IT support required by teachers in classroom when needed in liaison with the IT team.

Desktop & Application Support:

• Connect, set up and check PCs and peripherals for normal operation
• Perform routine maintenance tasks, including basic software packages installation and setting common options
• Perform basic PC hardware repairs, upgrades and IT suite servicing in heavily used IT teaching areas

IT Administration:

• Work closely with the Service desk officer to record, update and maintain all IT hardware assets within the school. Ensuring every device is security marked, numbered and then entered into the IT assets management tool

Health & Safety:

• Carry out basic safety checks
• Follow relevant H&S procedures and raise awareness among staff, pupils and other users

Personal IT development:

• Have a keen and active interest in IT and related technology, also have a willingness to undertake technical training, this could be internal or external through a training partner

Conduct:

• Ability to work with young people (students age ranges of 16 - 19 years), and maintain a professional attitude at all times

Communications:

• Communicate on all IT issues with the Service desk officer and wider team to update on status and progress of IT support tasks allocated to you

Educational Awareness:

• Attend and support staff training sessions to increase your personal understanding of how IT is used in specific contexts and subject areas

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience
• Positive attitude
• Motivated
• Passion for ICT
• Troubleshooting
• Hardware and software

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)