ICT Apprenticeship

For those wishing to work in the IT industry, you will gain a solid foundation in providing exceptional face-to-face end-user support to a busy school of over 1150 pupils and 240 staff. You will gain an all-round understanding of the technologies used within a leading educational environment, with the opportunity to learn about other areas of ICT.

• Maintaining an inventory of all assets, including security tagging, loans, location tracking, commissioning, and decommissioning of equipment.
• Maintenance and management of digital signage solutions located around the school.
• Maintaining and monitoring stock levels of the reprographics and print equipment across site.
• Provision and set up of word processors and other IT equipment required for examinations.
• Assisting the IT Service Manager/IT Director in other associated tasks where required.
• Providing in-class and walk-in technical support for teaching staff and pupils.
• Responding to support tickets within set SLA response times.
• Provision of ICT facilities for external visitors and events.
• Supporting the IT Service Manager in providing support & training to users.
• Assist and provide cover for the Theatre Technician and the Reprographics Technician.
• Make off-site visits to collect or deliver equipment to suppliers for repair.
• Working at heights, moving of heavy equipment, using ladders, and working in confined spaces.

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Troubleshooting
• Confident to go into classroom
• Passion for IT
• Numeracy and literacy

• 5 subjects required including Maths and English GCSE, grade 4 and above (Essential)
• CompTIA, Microsoft etc. Other, grade PASS (Desired)