IT Support Engineer
Job summary
An exciting opportunity for 2 IT Support Engineers.
Post 1: 37.5 hours per week (£28,939.00)
Pose 2: 30 hours per week (£23,151.30)
You will be responsible for the 1st and 2nd line day to day support of LOROS and Dove Cottage Hospice IT services, including installation, support and planned project work for hardware, software, networks, PC support and identifying user training needs. Ensures effective information security practices, manages independent working across sites and works closely with IT Services team, management and users to support organisational and service developments.
To succeed in this role, you should have a Degree in a Computer related subject or relevant professional qualifications, e.g. ICT Level 3 or ICT Level 4. Proven experience of working in an IT support and development role is essential as are excellent communication skills and a flexible approach to your work.
Main duties of the job
Coordinated and administered IT Services support to ensure timely resolution of user issues, system updates, patches, and upgrades, while managing all hardware and software assets and providing technical support and user training. Ensured high availability and reliability of network and IT services through continuous monitoring and maintenance, including the implementation of effective schedules for computer and peripheral equipment. Supported the evaluation and adoption of new technologies and software, contributed to IT development projects from initiation to completion, and identified user training needs, keeping management informed of relevant IT developments.
About us
LOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland. We deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers.
Job description
Job responsibilities
Person Specification
Knowledge
- Knowledge of Microsoft operating systems and software:
- - Server 2012/2016/2019
- - Windows 10
- - Exchange Online/Office 365
- - Office 2016/365 applications, (Word, Excel, Outlook etc.)
- Active Directory and Group Policy.
- Working knowledge of data networks
- such as LAN/WAN, Remote Access and VPN
- Symantec SEP & Backup Exec
- Previous experience of IT training.
- Some experience with NHS Clinical systems.
Experience
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and Networking Equipment.
- Active directory support and O365 admin portal
Qualifications
- Degree in a Computer related subject
- or relevant professional qualifications
- e.g. ICT Level 3 or ICT Level 4
- Microsoft or Cisco certifications,
- CompTIA
Skills / Abilities
- Excellent communication skills with a variety of people in a professional
- manner.
- Full driving licence and use of a car.
- Capable of understanding and communicating technical issues with
- non-technical colleagues.
- Ability to resolve complex and diverse IT problems under pressure.
- Ability to remain focused when faced with competing demands.
- Ability to manage own time and prioritise tasks.
- Ability to work effectively as part of a team.
- Ability to maintain confidentiality.
Experience
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and Networking Equipment.
- Active directory support and O365 admin portal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
LOROS Hospice
Address
Groby Road
Leicester
LE3 9QE