IT Apprenticeship
As an IT Support Apprentice, you’ll gain hands-on experience across Service Desk, Operations, and Workshop Services, while enjoying a host of benefits to support your growth and wellbeing.
Role
- Work across Service Desk, Service Operations, Workshop Services Learning all aspects of IT
- Answering inbound calls within an agreed answer time
- Log all customer issues, queries, and requests into the ticket management system
- Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
- To action Hardware configurations and software installations
- End-to-end ownership of problem resolution
Training
Information Communications Technician Level 3.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday 9am - 5:30pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 2
- Closing Date
- Monday, 23rd February 2026
- Start Date
- Tuesday, 24th February 2026
Desired Skills
- Communication skills
- Attention to detail
- Analytical skills
- Initiative
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)