Customer Service Executive

Thames Talent is looking for a bright, friendly, and personable individual who thrives on helping people and is eager to grow their career. If you enjoy supporting customers, solving problems, and being part of a fast-moving project, we want to hear from you!

The Role

As a Customer Support Executive, you’ll be the first point of contact for customers. You’ll provide guidance, answer queries, and support users in a friendly and professional way. While a basic understanding of IT systems is useful, your focus will be on providing excellent customer experiences, supporting new users, and contributing ideas to improve our processes.

This role offers genuine growth opportunities within an expanding project, where your contribution will directly impact customer satisfaction and the company’s success.

What’s in it for you

• Exciting career progression
• Fun and friendly working environment
• Company bonus scheme
• Extra perks, including private healthcare

Key Responsibilities

• Act as the first point of contact for customers, providing friendly, professional support
• Guide users through processes and help them make the most of the platform
• Conduct remote system walkthroughs and training sessions
• Keep accurate records of interactions and updates
• Share feedback and ideas to help improve processes and systems
• Escalate more complex technical issues when necessary

Skills & Experience

• Previous experience in customer support or a client-facing role
• Confident, professional, and friendly communication skills
• Organised, self-motivated, and able to manage multiple priorities
• Comfortable using IT systems (e.g., Windows, MS Excel)
• Strong problem-solving skills and a willingness to learn