Digital Account Manager
Digital Account Manager
£40,000 - £45,000 + bonus
London (2 days per week)
Our client
We’re supporting a digital healthcare consultancy through a period of high growth. After being acquired by the market leader in their industry, our client is poised to deliver on their ambitious expansion plans as their client based continues to grow.
This agency crafts experiences across web, paid media, CRM, content and SEO, building growth programmes that align with client objectives. They aim to redefine growth in their industry, delivering lasting and impactful change whilst taking the stress of marketing away from their clients.
Their leadership sees that their people are the drivers of collaboration & innovation. Each employee is given a budget for training & development to help further their skills in digital whilst being supported in their long-term career progression.
The role
We’re hiring for a Digital Account Manager to join the Client Services team and become the primary digital contact for a number of clients.
As Digital Account Manager, you’ll build trust, create clarity, and ensure that strategy, delivery, and performance are aligned. This role is the primary day-to-day contact for clients and will lead calls & reviews, translating digital strategy into actions.
We’re looking for someone with strong digital marketing knowledge & agency experience, commercial acumen and client-facing digital strategy experience.
The role in brief
Client relationship management
- Build long-term relationships whilst acting as the primary day-to-day point of contact for a portfolio of clients.
- Lead client calls including monthly performance reviews, strategy calls, and project updates.
- Manage expectations and addressing issues early and constructively whilst ensuring clients understand how the digital strategy supports their business goals.
- Identify opportunities to strengthen and extend client relationships.
Digital strategy and performance
- Work closely with the Digital Director and Digital Marketing Manager to shape and ensure client strategies are aligned with objectives, KPIs, and commercial outcomes.
- Translate performance data and insights into clear, actionable recommendations.
- Support the preparation and delivery of client reports and presentations.
Project and delivery management
- Brief internal teams, ensuring scope, timelines, and objectives are understood.
- Track progress across workstreams to ensure alignment with project schedules and clients are kept up to date on progress.
- Quality check deliverables before they go to clients, flagging any risks, delays, or scope changes early.
Collaboration and internal alignment
- Work closely with Client Success Managers to ensure a seamless client experience.
- Act as the client voice internally, ensuring priorities and expectations are clearly communicated .
- Contribute ideas and insights to improve internal processes, delivery efficiency, and client outcomes.
We’re looking for someone who has
- Worked as a Digital Account Manager or Client Manager in an agency role.
- A strong understanding of (one of the following) digital marketing channels: paid media, SEO, web, CRM.
- Managed multiple client accounts and concurrent projects.
- Superb communication and presentation skills.
- Experience working with performance data and translating these insights into actions.
The perks
- 25 days holiday + bank holidays + your birthday off.
- Flexible working over Christmas / New Year in addition to holiday allowance.
- Bonus scheme.
- A budget for tailored learning plan, including industry events.
- Company laptop.
- Pension contributions.
- WeWork membership.
- Hybrid working.
- 1-2 work retreats per annum.
- Mental wellness support and Headspace subscription.
Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.