1st Line Support Engineer

1st Line Support Engineer – Be the first call. Keep the school running.

£24,000 - £27,000 | Horsham | Full-Time Onsite

You’re the person people turn to when their tech goes down and the one who gets them back on track without breaking a sweat.

Whether it’s a printer on strike, a password reset, or an Outlook issue on a Friday morning, you’ve got it covered. You’re confident with the basics, calm under pressure, and always ready to help.

This is your chance to join a well-respected private school in Horsham, providing front-line IT support to staff and students across the site. You’ll be based onsite full-time and act as the go-to for all 1st line queries, working closely with a Managed IT Service Provider who handle the trickier escalations.

What’s in it for you?

• Salary: £24,000 - £27,000
• Location: Horsham (full-time onsite)
• Environment: Join a friendly, professional setting where you’ll be a valued part of day-to-day school life
• Variety: Support users across Windows, networking, and Microsoft 365
• Team Setup: Work alongside a third-party MSP who’ll handle escalations, you will focus on keeping the front line running
• Stability: A long-term, reliable role in a well-established organisation

What you’ll be doing:

• Acting as the first point of contact for all IT support issues across the school
• Resolving 1st line issues across Windows desktops, M365 apps, Wi-Fi, printers, and peripherals
• Managing user accounts, password resets, and access permissions
• Liaising with the external MSP for more complex escalations and keeping users updated
• Logging tickets and updating internal documentation
• Providing excellent support to staff and students, with patience, professionalism, and a smile

What you’ll bring to the table:

• Some commercial experience in an IT support role (or a strong foundation from study/training)
• A solid grasp of Microsoft 365, Windows operating systems, and basic networking principles
• A helpful, customer-first mindset, especially when dealing with less technical users
• Great communication skills and a methodical approach to problem-solving
• Bonus points if you’ve worked in education, but it’s not essential

This is a great role if you’re early in your IT career and looking for a place to build confidence, take ownership, and keep learning, all in a welcoming environment with plenty of variety.

Ready to be the go-to tech hero on site?

Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.