End User Service Engineer

In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale.

Client Details

A leading quantitative investment company focused on computer-driven trading in global financial markets.

Description

• Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
• Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
• Manage user onboarding/offboarding, permissions, and account administration.
• Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
• Assist with mobile device configuration and management through Intune or similar platforms.
• Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
• Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
• Document solutions and maintain IT knowledge bases for recurring issues and procedures.
• Identify opportunities for automation and workflow improvement to enhance efficiency.
• Provide after-hours and weekend on-call coverage as part of a support rotation.

Profile

• 2+ years of IT support experience in the financial services industry.
• Bachelor's degree in computer science, Information Technology, or related field.
• Strong troubleshooting, communication, and prioritization skills.
• Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
• Knowledge of identity and access management systems, user management, and security group administration.
• Experience with endpoint management, software deployment concepts, and packaging.
• Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
• Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
• Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
• Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
• Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

Job Offer

• Competitive Salary
• Permanent position within the financial services industry.
• Opportunities to work with advanced technology and systems.
• Comprehensive benefits package (details to be confirmed).