IT Apprentice
We are excited to offer a career-launching apprenticeship for an aspiring IT Apprentice. This role is not just a job It's a growth opportunity. You will be instrumental in resolving daily technical challenges and ensuring our college operate smoothly. Apply Now!
Role
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Aims and Purpose of the Post:
- To ensure the smooth operation of the College’s IT networks
- To provide a high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks
- To provide support and ticket management via the IT helpdesk ticketing system
- The installation and maintenance of a range of software and hardware
- The identification of requirements for the continued development of the IT systems
- Perform assigned duties and tasks associated with information security and the related policies
- Represent IT Services in a positive manner across the college
Specific Responsibilities
- Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution
- Install, maintain and configure IT Hardware, including PC’s, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers
- To install and maintain a range of software for use by staff, students and other College clients
- Install and test new software as directed
- Configure and test application and operating system deployments using the College’s management tools
- To undertake proactive maintenance and monitoring across the IT estate and networks
- Proactively identify opportunities and methods to simplify and/or automate processes
- Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met
- Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager
- Communicate confidently and effectively with users at all levels
- To identify and report recurring network/software issues/trends to the Network Services and Development Manager
- To report potential and actual breaches of information security to the Network Services & Development Manager
- To ensure that the documentation relating to IT in the College is maintained in good order
- To customise standard software to meet specific internal requirements
- To assist in the maintenance and sustainable development of resources and commercial activities
- To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual
- To promote and adhere to the College’s Safeguarding Policies and Procedures
- To promote and adhere to the College’s Health & Safety Policies and Procedures
- To manage student conduct in accordance with College policies
- Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times
- The active promotion of and commitment to best practice in equality, diversity & inclusion
- Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College
- Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation
- To manage student conduct in accordance with College policies
Training
On the apprentices successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:
- Level 3 Information Communication Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home.
The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
- Potential progression into a full-time role upon the completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday - Friday between 9.00am - 5.00pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Saturday, 28th February 2026
- Start Date
- Tuesday, 3rd March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- English GCSE, grade Grade A - C (4 or above) (Essential)
- Maths GCSE, grade Grade A - C (4 or above) (Essential)
- IT GCSE, grade Grade A - C (4 or above) (Desired)