Helpdesk Technician
About Our Client
We are seeking a Helpdesk Technician to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services, with specialisms in website design, SEO, PPC, and virtual number/VoIP solutions.
Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance their product portfolio. Following a recent partnership with a private equity firm, they are targeting significant growth over the next 3–4 years.
The Role
- You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently
- Handling inbound calls, payment calls, and general enquiries
- Processing new orders (telephone numbers, websites, broadband, etc.)
- Setting up call diverts and reinstating services
- Liaising with suppliers and keeping customers updated
- Spotting opportunities to enhance the customer experience
- Managing cancellations with care and accuracy
About You
- Previous customer service experience (essential)
- Friendly, professional telephone manner
- Strong IT skills (Microsoft Word, Excel, must be able to do basic formulas)
- Excellent attention to detail and ability to follow processes
- Calm and professional approach, even under pressure
- A self-starter who is always looking to improve
What’s in it for you
- 25 days’ holiday plus bank holidays
- Company pension scheme
- Free on-site parking
- Regular company events, team incentives and recognition
- Supportive team environment with clear career progression