Customer Service Executive

The Company

We are seeking an experienced Customer Service Executive to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services.

Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance their product portfolio. Their mission is to deliver exceptional customer service at every stage.

The Role

• You will work in a collaborative customer service team who work across Cloud Phone Solutions, Telephone Numbers, Broadband and Websites, ensuring every customer interaction is handled professionally and efficiently
• Handling inbound calls, payment calls, and general enquiries
• Processing new orders (telephone numbers, websites, broadband, etc.)
• Setting up call diverts and reinstating services
• Liaising with suppliers and keeping customers updated
• Spotting opportunities to enhance the customer experience
• Managing cancellations with care and accuracy

About You

• Previous customer service experience (essential)
• Friendly, professional telephone manner
• Strong IT skills (Microsoft Word, Excel, must be able to do basic formulas)
• Excellent attention to detail and ability to follow processes
• Calm and professional approach, even under pressure
• A self-starter who is always looking to improve

What’s in it for you

• 25 days’ holiday plus bank holidays
• Company pension scheme
• Free on-site parking
• Regular company events, team incentives and recognition
• Supportive team environment with clear career progression