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Job Title: IT Project Manager (MSP) Location: London (Hybrid / On-Site as required)Salary: £60,000 + excellent benefits

We're working with a highly respected Managed Service Provider in London that prides itself on being people-first, investing heavily in staff development, wellbeing, and long-term career progression. This organisation truly believes that when their people thrive, their clients thrive - and that's why they offer paid-for certifications, dedicated training time, and a genuinely supportive, friendly culture where your career is taken seriously.They are now looking for an experienced IT Project Manager to lead a range of technical projects across infrastructure, cloud, and digital transformation for a diverse, growing client base.

The Role

As the IT Project Manager, you'll work closely with technical teams, clients, and senior leadership to deliver end-to-end IT projects on time and within scope. You'll manage multiple concurrent projects within an MSP environment, ensuring clear communication, effective planning, and excellent client experience throughout.

Key Responsibilities

• Plan, coordinate, and deliver multiple IT projects for SME and mid-market clients.
• Manage scope, timelines, risks, and budgets, ensuring smooth and successful delivery.
• Work closely with technical engineers to schedule resource, align workloads, and ensure collaborative delivery.
• Build strong relationships with clients and provide clear project communication at every stage.
• Produce project documentation including scopes of work, RAID logs, project plans, and sign-off documentation.
• Assist in pre-sales engagement by reviewing technical requirements and providing input into proposals.
• Ensure projects adhere to internal governance, quality standards, and best practice frameworks.

What You'll Bring

• Previous experience delivering IT projects within an MSP or IT services provider.
• Strong understanding of Microsoft 365, Azure, networking, infrastructure, and modern workplace technologies.
• Excellent organisational and communication skills with the ability to manage multiple stakeholders.
• A structured, methodical approach to project delivery with strong documentation skills.
• Ability to translate technical information clearly for clients and non-technical stakeholders.
• Prince2, PMP, Agile or equivalent certification is desirable - and the company will pay for these if you don't have them already.

Why Join This MSP?

• People-first culture where staff wellbeing is prioritised.
• Paid certifications and funded professional development.
• Opportunity to work with modern technologies and varied projects.
• Supportive leadership team and collaborative environment.
• Clear career progression pathways.
• Competitive salary of £60,000 plus benefits.

If you're an organised, customer-focused IT Project Manager who thrives in a friendly, growth-focused MSP, this is an opportunity to be part of a company that genuinely values its people.