Customer Success Executive

Role: Customer Success Executive Location: Bedford Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35,000 + commission on renewals Working pattern: Hybrid working available after probation

An excellent opportunity has now arisen for a Customer Success Executive to join our client's successful and expanding team. This is a brand new role created due to continued business growth, offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation.

You will work closely with the existing Customer Success team, supporting clients throughout their journey and playing a key role in ensuring long-term customer satisfaction, retention and product growth.

Who are we? We are recruiting on behalf of a dynamic and growing business operating within a technology-led environment. The company has a strong focus on innovation, customer experience and continuous improvement, and offers a collaborative, supportive culture where people are encouraged to learn and develop.

Benefits:

• Salary up to £35,000

• Commission on renewals 

• Hybrid working after probation

• Opportunity to join a growing business in a newly created role

• Supportive team environment with ongoing training and development

Duties of a Customer Success Executive:

• Supporting customer onboarding and delivering training

• Building and maintaining strong relationships with clients, understanding their needs and goals

• Communicating regularly with customers to gather feedback and address any concerns

• Assisting the business in achieving short- and long-term goals relating to product growth

• Configuring and managing the application to meet customer business requirements

• Supporting wider projects and carrying out additional duties as required

What we would like from you:

• Strong organisational skills with a self-motivated, curious and open-minded approach

• Ability to translate business requirements into functional specifications

• Comfortable working independently and as part of a team, managing multiple priorities

• Strong analytical and problem-solving skills, with the ability to think creatively around process improvements

• Excellent written and verbal communication skills

• Flexibility in using different technologies and platforms

• Willingness to travel within the UK when required

Desirable:

• Experience within a technology or SaaS environment

• Experience using Atlassian tools (Jira, Confluence) or similar platforms

• Understanding of Agile Scrum methodologies, including user stories and acceptance criteria

• Technical and analytical capability to provide solutions to varied business challenges

• Experience within the Automotive or Asset Finance sector

• Exposure to APIs, Oracle APEX or other software development technologies