Customer Success Executive
Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £35,000 + commission on renewals
Working pattern: Hybrid working available after probation
An excellent opportunity has now arisen for a Customer Success Executive to join our client s successful and expanding team. This is a brand new role created due to continued business growth, offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation.
You will work closely with the existing Customer Success team, supporting clients throughout their journey and playing a key role in ensuring long-term customer satisfaction, retention and product growth.
Who are we?
We are recruiting on behalf of a dynamic and growing business operating within a technology-led environment. The company has a strong focus on innovation, customer experience and continuous improvement, and offers a collaborative, supportive culture where people are encouraged to learn and develop.
Benefits:
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Salary up to £35,000
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Commission on renewals
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Hybrid working after probation
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Opportunity to join a growing business in a newly created role
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Supportive team environment with ongoing training and development
Duties of a Customer Success Executive:
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Supporting customer onboarding and delivering training
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Building and maintaining strong relationships with clients, understanding their needs and goals
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Communicating regularly with customers to gather feedback and address any concerns
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Assisting the business in achieving short- and long-term goals relating to product growth
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Configuring and managing the application to meet customer business requirements
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Supporting wider projects and carrying out additional duties as required
What we would like from you:
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Strong organisational skills with a self-motivated, curious and open-minded approach
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Ability to translate business requirements into functional specifications
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Comfortable working independently and as part of a team, managing multiple priorities
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Strong analytical and problem-solving skills, with the ability to think creatively around process improvements
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Excellent written and verbal communication skills
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Flexibility in using different technologies and platforms
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Willingness to travel within the UK when required
Desirable:
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Experience within a technology or SaaS environment
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Experience using Atlassian tools (Jira, Confluence) or similar platforms
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Understanding of Agile Scrum methodologies, including user stories and acceptance criteria
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Technical and analytical capability to provide solutions to varied business challenges
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Experience within the Automotive or Asset Finance sector
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Exposure to APIs, Oracle APEX or other software development technologies
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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