2nd Line Support Engineer - MSP Derby, Onsite
2nd Line Support Engineer - MSP (Derby, Onsite)
We're partnered with a well-established Managed Service Provider based in Derby that supports a broad range of SME and mid-market clients across the region. Due to continued growth, they're looking to bring in a capable 2nd Line Support Engineer to strengthen their technical team.
This is an onsite, hands-on role suited to someone who enjoys variety, technical ownership, and working across multiple customer environments. You'll be a key escalation point from 1st line while gaining exposure to more complex infrastructure issues and projects.
The role
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Acting as a 2nd line escalation point for service desk tickets
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Supporting and administering Windows Server, Active Directory, Group Policy, DNS/DHCP
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Supporting Microsoft 365 environments including Exchange, SharePoint, Teams, and OneDrive
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Working with Azure AD / Entra ID and basic Intune policies
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Troubleshooting networking issues across switches, firewalls, VPNs, and Wi-Fi
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Supporting backup, restore, and DR processes using MSP tooling
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Assisting with client onboarding, upgrades, and infrastructure improvements
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Taking ownership of issues and working directly with customers to resolution
What they're looking for
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Proven experience in a 2nd Line Support role (MSP experience preferred)
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Strong Microsoft stack knowledge and solid troubleshooting skills
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Confident communicating with users and managing technical incidents
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Comfortable working in a fast-paced, client-facing environment
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Keen to continue developing technically and progressing longer term
Nice to have
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Exposure to Hyper-V virtualisation
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Basic Azure infrastructure experience
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Experience working across multiple client environments
Why join
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Stable, growing MSP with a strong local client base
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Clear technical development and progression opportunities
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Broad exposure across infrastructure, cloud, and networking
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Supportive team environment with real hands-on learning
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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