IT SUPPORT APPRENTICE

Are you passionate about technology and eager to make your mark in the ICT world? Join us as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities.

Key Responsibilities:

• Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat
• Provide remote support for a variety of issues, from black screening laptops to email glitches
• Assist with service desk incidents and requests, ensuring smooth operations
• Image and set up work laptops, phones, and tablets
• Manage user accounts within our ICT environment
• Keep all tickets updated and ensure timely resolutions
• Accurately maintain stock levels
• Take part in active projects such as: Windows upgrades and the rolling replacements of devices

What We're Looking For:

• A genuine interest in ICT and a knack for excellent customer service
• GCSE grade C/4 or above in both English and maths
• Desirably an A Level or GCSE in IT, Computing Science, or Engineering

What do I get in return?

• Local Government Pension Scheme - Secure your future with a robust pension plan, 23.1% employer contribution
• Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off*  We also provide an option for you to flex when you take your bank holidays
• Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
• Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
• Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
• Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
• Career progression - Opportunities for professional growth and development

*A qualifying period will need to be completed to obtain these benefits

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Non judgemental

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)