IT Support Analyst for Award-Winning Architecture Studio
£35,000–£40,000
Permanent, Full-Time
A respected architecture studio is looking for an IT Support Analyst to join its in-house support team, providing 1st and 2nd line support to around 400 staff. You’ll be the first point of contact for day-to-day IT issues, supporting busy project teams who rely on high-performance systems and specialist design software to deliver their work.
This is a varied, people-facing role for someone who enjoys being visible in the studio, solving problems quickly, and helping creative teams stay productive.
Your Responsibilities
- Provide friendly, efficient face-to-face and remote IT support across the studio
- Act as first point of contact for technical issues, logging and managing tickets via the helpdesk
- Support Windows desktops, laptops, and high-performance workstations
- Maintain and troubleshoot CAD and design applications (e.g. AutoCAD, Revit and similar)
- Support Office 365, Teams, MS Office, and Adobe software
- Create and manage user and computer accounts in Active Directory and Azure AD
- Assist with Windows Server administration, including DHCP, DNS, and Group Policy
- Support OS and application deployment using SCCM and/or Intune
- Carry out hardware installs, upgrades, and fault diagnosis
- Assist with basic network troubleshooting and patch panel administration
- Work with external suppliers and technology partners when needed
- Document fixes, procedures, and system changes clearly and accurately
- Help maintain service levels in a busy, project-driven environment
About You
- Proven experience in 1st/2nd line IT support using a helpdesk system within a creative studio or design environment
- Strong working knowledge of Windows OS and desktop hardware
- Experience supporting Office 365, Teams, MS Office, and Adobe applications
- Experience supporting CAD or design-led environments is a strong advantage
- Good understanding of Windows Server, Active Directory, and Azure AD
- Working knowledge of DHCP, DNS, Group Policy, and networking fundamentals
- Experience with SCCM and/or Intune preferred
- Confident supporting compute-intensive workstations and peripherals
- Clear communicator who enjoys helping non-technical users
- Well organised, able to juggle multiple requests and shifting priorities
- Enjoys being part of a collaborative studio environment
This is an excellent opportunity for someone who enjoys blending IT with a creative, design-led workplace, where your support directly contributes to the success of live architectural projects.
We will do our very best to help you find your ideal job. Our approach is personable and we believe that your job hunting experience should be enjoyable. We look forward to hearing from you.
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