Service Desk Advisor

Job Title: Service Desk Advisor - 1st Line IT Support

Location: Chester (Local candidates preferred)

Salary: £33,000

Contract: 12 months

About the Role

We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT.

You'll be the first point of contact for end users, providing support via voice and chat. From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported.

Key Responsibilities

* Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite)

* Manage common queries such as password resets, profile setups, and navigation help

* Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently

* Work collaboratively within a diverse and supportive team

* Accurately log, track, and update incidents in line with IT processes.

What We're Looking For

* Strong customer service / client care skills (IT background not essential)

* An interest in technology and a willingness to learn about IT support

* Great communication and problem-solving skills

* Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important

* Ability to engage well in conversation and explain technical steps clearly

What's on Offer

* Hybrid working (remote with some local presence in Chester)

* Excellent career development into IT and technical support

* Supportive team environment with ongoing training

* Onsite facilities including shower access for those commuting in

Interested?

If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.