IT First Line Support Apprentice
Role
- Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
- Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
- Documentation: Accurately log all support requests and resolutions in the helpdesk system
- Installation and configuration: Assist with the setup and configuration of new IT equipment and software
- Maintenance: Perform routine maintenance and updates on IT systems and equipment
- Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 5th September 2025
- Start Date
- Friday, 12th September 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
- Company
- RND SYSTEMS INTEGRATION LTD
- Location
- 6 REGENTS WHARF, ALL SAINTS STREET, ISLINGTON, LONDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- RND SYSTEMS INTEGRATION LTD
- Location
- 6 REGENTS WHARF, ALL SAINTS STREET, ISLINGTON, LONDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted