Level 2 Service Desk Analyst

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider.

Role Level 2 Service Desk Analyst / Engineer

Location Barnsley with some local travel (Driver’s licence required) Flexible WFH options also.

Salary £27k - £29k with full expenses – overtime & out of hours pay and bonus

General Career progression, great benefits and a supportive experienced team.

The Role

This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function

• Provide excellent support to IT users within the extensive customer base
• Work with a variety of technologies to provide exceptional service
• At times there will be a requirement to provide onsite support to customers
• You will prioritise and categorise customer IT enquiries
• Respond to support requests by following agreed procedures and SLAs to advise the correct actions
• Provide support with help of the remote servers/network
• Analysis of incidents and service requests in alignment with the customer
• Communicate and dispatch tickets to 3rd party support teams and follow up
• Ensure compliance to information security guidelines and regulations.

The Person

• You will be motivated, customer centric and a strong communicator at all levels.
• You will have a good working knowledge of PC hardware and software
• Windows OS (7 and above) being able to troubleshoot issues
• You will be fluent in MS Office and O365 administration and support
• Ideally you will have a minimum of 1 years’ experience working in a similar role
• You will be passionate about continuous learning and have an interest in the latest and evolving technologies
• You must hold a full UK driving license to be considered for this role.

The Reward

• £27k - £29.5k basic salary D.O.E
• Hybrid working environment
• Overtime, full expenses paid
• Benefits, career growth and personal development

Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.

Red Rhino Solutions – A Rare Breed

We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.

We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process.

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