Customer Success Executive

We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.

Key Responsibilities

• Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
• Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
• Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
• Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
• Target opportunities from warm leads, converting first-time buyers into returning customers
• Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
• Deliver world-class service, solving customer problems with tenacity and attention to detail

Skills and Experience

• Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
• Proven experience in customer service, account management, or sales support
• Strong communication skills, both written and verbal, with a professional and approachable manner
• Highly organised with excellent attention to detail
• Ability to work independently and as part of a collaborative team
• Experience with CRM, SAS, marketing, or logistics systems is desirable
• Positive, can-do attitude with a focus on problem-solving and customer satisfaction

Why This Role?

• Join a driven and collaborative team with a "glass half full" mindset
• Work with a diverse range of customers, supporting them globally
• Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales

How to Apply

If you are interested, please send an updated CV to (url removed) or call (phone number removed) / (phone number removed).