Service Desk Analyst

Service Desk Technical Operator (Telecoms / Digital Systems)

Location: New Milton Contract: 3–6 months IR35 Status: Inside IR35

Overview

We are currently recruiting for a Service Desk Technical Operator to support the launch of a new digital and telecoms-enabled system. This is a hands-on, technical role combining service desk support with device programming and build activities, ideal for graduates or junior technicians with a foundation in IT or telecoms.

You will work closely with first-line technicians and technical operations teams, supporting programme setup, device configuration, and day-to-day service desk activities.

Key Responsibilities

• Supporting the setup and delivery of a new digital/telecoms programme
• Programming, configuring, and building new devices and equipment
• Setting up hardware such as routers, switches, tablets, and connected devices
• Working alongside first-line service desk technicians to:
  • Log, update, and manage support tickets
  • Carry out initial technical triage and troubleshooting
  • Escalate issues to 2nd/3rd line support where required
• Supporting telecoms and digital systems during a new system launch
• Following technical specifications, processes, and documentation accurately
• Completing production paperwork, system records, and build logs
• Carrying out basic testing and quality checks on configured equipment

Skills & Experience Required

• Basic understanding of telecoms, networking, or IT systems
• Comfortable working with hardware and software configuration
• Strong IT literacy (Windows, MS Office, ticketing systems)
• Good communication skills and a professional approach to user support
• Ability to follow detailed technical instructions with strong attention to detail
• A proactive attitude and willingness to learn

Desirable (but not essential):

• Previous service desk or technical support experience
• Exposure to telecoms environments or digital systems
• Graduate-level education in IT, Computer Science, Engineering, or similar

What’s on Offer

• 3–6 month contract inside IR35
• Opportunity to work on a new system launch
• Hands-on technical experience in a live operational environment
• Great exposure for graduates or junior technicians looking to build real-world experience

If you want, I can also:

• Shorten this for a Reed “summary” section
• Rewrite it to sound more graduate-focused or more technical
• Create a screening script for candidate calls
• Help you position the IR35 conversation cleanly