Customer Support Apprentice
Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you!
Role
- Speaking to our customers to deliver a structured solution with confidence.
- Demonstrate and deliver exceptional problem solving and trouble shooting skills.
- Ability to ask the right questions to gain an understanding of the customer's business.
- Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
- Think on your feet and quickly research to find an answer for the customer query.
Training
Potential permanent position upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- MIDDLESBROUGH COLLEGE
- Working Week
- Monday - Friday Hours to be confirmed Hybrid Working
- Expected Duration
- 1 Year
- Positions Available
- 10
- Closing Date
- Monday, 1st September 2025
- Start Date
- Monday, 6th October 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Can-Do Approach
- High Energy
- Interpersonal Skills
- Pro-Active
Qualifications
- Five GCSE's GCSE, grade 4 or above (Essential)
- Maths & English GCSE, grade 4 or above (Essential)
About the Employer
SAGE (UK) LTD
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
- Company
- SAGE (UK) LTD
- Location
- C23 - 5 & 6 Cobalt Park Way Cobalt Park, Newcastle Upon Tyne, England
Hybrid / WFH Options - Employment Type
- Intermediate Apprenticeship
- Salary
- £14,000 a year
- Posted
- Company
- SAGE (UK) LTD
- Location
- C23 - 5 & 6 Cobalt Park Way Cobalt Park, Newcastle Upon Tyne, England
Hybrid / WFH Options - Employment Type
- Intermediate Apprenticeship
- Salary
- £14,000 a year
- Posted