IT Service Desk Analyst

IT Service Desk Analyst – £30,000 to £35,000 - Salisbury or Witney

Are you an experienced IT Support professional looking for your next step?

My client, a well-established law firm, is seeking an IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity to work in a professional environment where technology plays a key role in supporting legal operations.

Role:

You’ll be the first point of contact for all IT issues, providing first-line technical support to users across the business. You’ll diagnose and resolve hardware, software, and networking issues, log and manage tickets through the service desk, and escalate more complex problems when needed — all while delivering exceptional customer service.

You’ll also contribute to training, documentation, and collaboration with 2nd line teams to keep systems running smoothly.

Experience Needed:

Experience in an IT service desk or technical support role (ideally 3–4+ years)Strong knowledge of Windows OS, Microsoft 365, Entra, Intune, Active Directory & TeamsExcellent communication and problem-solving skillsCalm, customer-focused approach and willingness to learnBonus: experience with SolarWinds, BigHand, Partner, Oyez, IRIS/Sage, or TeamViewer

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN