1st Line Helpdesk Support Engineer Apprentice
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn. This role is not limited to basic password resets.
Role
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
- Logging, managing, updating, and closing support tickets efficiently
- Providing first-line technical support via phone, email, and remote access
- Diagnosing and resolving common hardware, software, and user issues
- Carrying out daily IT systems checks and routine maintenance
- Supporting Windows desktop environments (Windows 10 / 11)
- Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
- Supporting cloud-based services and Windows Server environments
- Assisting with Intune, Autopilot, and device provisioning
- Supporting mobile devices and Mobile Device Management (MDM) platforms
- Assisting with cybersecurity-related tasks and best practices
- Occasional on-site client visits alongside senior engineers
- Escalating complex issues appropriately while learning from their resolution
Training
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Potential full-time position for the right candidate after completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm). Shifts TBC.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 28th February 2026
- Start Date
- Monday, 2nd March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Passion for ICT
- Positive attitude
- Motivated
- Hard-working
- Hardware and software
- Troubleshooting
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)