IT Support Apprentice

Tel Group is seeking an enthusiastic and motivated IT Support Apprentice to join our growing education support team. This role is ideal for someone starting their career in IT who is eager to gain hands-on experience across a range of technologies in both school and office environments.

You’ll work alongside experienced engineers to provide 1st line support to our education customers — resolving helpdesk tickets, assisting with hardware and software setups, and supporting day-to-day IT operations. You’ll also have the opportunity to develop skills in networking, cloud services, and cybersecurity as part of your structured apprenticeship training.

This is a fantastic opportunity to build a solid foundation in IT support within a dynamic, friendly, and forward-thinking company.

Key Responsibilities

Remote & Onsite IT Support:

• Provide 1st line technical support via Helpdesk, phone, and email.
• Log, prioritise, and resolve incidents efficiently, escalating when necessary.
• Assist with installing, configuring, and maintaining hardware (PCs, laptops, printers, projectors, and classroom technology).
• Support Office 365 and Microsoft Teams users, including password resets and general troubleshooting.
• Provide friendly and professional support to staff and pupils of all technical abilities.

System & Network Support:

• Assist in maintaining school networks, servers, and Wi-Fi systems under guidance.
• Help monitor and update antivirus, patching, and backup solutions.
• Learn to manage user accounts through Active Directory and Microsoft 365.
• Support network connectivity and troubleshooting basic cabling or device issues.

Collaboration & Learning:

• Work closely with senior engineers and the operations team to gain hands-on experience.
• Shadow senior technicians during onsite visits and installations.
• Document processes, update asset registers, and maintain accurate service records.
• Participate in regular review meetings and on-the-job training aligned to the Level 3 ICT Apprenticeship.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Positive attitude
• Motivated
• Hard-working
• Passion for ICT
• Hardware and software
• Troubleshooting
• Willingness to learn

• English GCSE, grade C/4 + (Essential)
• Maths GCSE, grade C/4 + (Essential)