IT Technical Support Apprentice
Role
- Participate as a member of the platform support team
- Support and maintain cloud solutions required by multiple client project, both during development and when live
- Prepare and execute device tests
- Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity
- Provide technical support to Customer Support teams
- Resolution of calls ranging from simple password resets to complex system queries
- Escalation of calls to Development Team as necessary
- Provide company-wide IT support
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 8.00am - 4.00pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 23rd October 2025
- Start Date
- Thursday, 30th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
- Company
- THINGCO LIMITED
- Location
- Unit 21, Endeavour Park, Nelson Park West, Cramlington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- THINGCO LIMITED
- Location
- Unit 21, Endeavour Park, Nelson Park West, Cramlington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted