Delivery Manager

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a Delivery Manager, you will be responsible for the effective delivery of product developments within one of our key service areas, Student Support Services, by leading and coaching multi-disciplinary teams, supporting them to work in an agile, self-organising way.

You will ensure defined customer needs are met and initiatives are delivered on time and to budget, whilst working with cross functional delivery teams and key stakeholders to deliver and embed change. You will take a service-oriented approach to the delivery of change and ensure the University’s service needs are met through the continued development of product roadmaps.

The Student Support Services team is responsible for digital services and products that provide students with access to information and support services, such as wellbeing and disability services. We welcome applications from experienced Delivery Managers who want to work for an organisation that is committed to social purpose and is growing to face new opportunities and challenges.

Experience

• Experience of agile delivery across a large, complex enterprise environment, driving complex change initiatives through to completion.
• Strong stakeholder management experience with the ability to negotiate resources, prioritise requirements and communicate across a diverse audience.
• Experience of prioritising workloads across multiple projects, organising time and resources
• Strong interpersonal and communication skills and the ability to lead, motivate and inspire a multidisciplinary team.
• Relevant Agile Practitioner or MSP Practitioner certifications

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £52,977 - £71,099 + 6% Market Supplement per annum, dependant on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.